Shipping policy
Shipping Destinations
- We currently ship to the United Kingdom only.
- Unfortunately, international shipping is not available at this time.
Shipping Costs
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UK Orders: Enjoy free shipping on all orders within the UK for orders over GBP 30. Orders below GBP 30 will cost GBP 3.65 for 48 hour tracked delivery (standard shipping).
Shipping Carrier
- All orders are shipped via Royal Mail, ensuring dependable and timely delivery straight to your doorstep.
- Orders might take longer than the promised delivery date due to Royal Mail disruptions or bank holidays
Processing Times
- Orders are processed within 1-2 business days. Processing times may be longer during bank holidays or if delays are announced in advance.
- You will receive a confirmation email with tracking information once your order has been dispatched.
Delivery Times
- Standard delivery typically takes 3-5 business days through Royal Mail.
- Please note that delivery times may vary slightly during busy periods or due to unforeseen circumstances.
Order Tracking
- Once your order has been shipped, you’ll receive an email with your Royal Mail tracking number to stay updated on your package’s journey.
Undeliverable Packages
- If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply.
Contact Us
If you have any questions about your order or need assistance, please don’t hesitate to contact us at info.mushmello@gmail.com.
We’re here to make your shopping experience smooth and enjoyable—thank you for choosing us!